What is 24/7 Customer or [24]7 Inc? - Definition from WhatIs.com

Definition

24/7 Customer or [24]7 Inc

24/7 Customer is a business process outsourcing (BPO) service provider that provides customer self-service products delivered through a software as a service (SaaS) business model. 

24/7 Customer, which has been rebranded as [24]7 Inc., offers software products targeted at financial services, communications, retail, travel and technology industries. Some of these applications include bill inquiry, credit/debit card fraud alert, flight re-accommodation, inventory check and technical troubleshooting. 

[24]7 Inc. products include:

Predictive Experience (PX) platform - delivers interactive customer self-service products across online, speech, and mobile channels

PX Online - monitors visitor behavior, detects difficulties and leads customers through the system

PX Speech - automates calls

PX Mobile - allows applications on smartphone and tablet devices to automate customer interactions

PX Assist - provides an interaction platform for live chat and voice assistance.

The company manages its outsourcing services from global delivery centers in India, the Philippines and Central America. Founded by P V Kannan and Shanmugam Nagarajan in April 2000, 24/7 Customer has received venture capital from Sequoia Capital and Sherpalo Ventures. 24/7’s customer base includes Capital One, Optus, Lenovo, Sirius XM, Adobe, United and Avis. 

This was last updated in August 2012
Posted by: Margaret Rouse

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