Definition

IBM Daksh (IBM Global Process Services)

IBM Daksh, also known as IBM Global Process Services, is a business process outsourcing (BPO) firm that was formerly known as Daksh eServices.

IBM integrated Daksh into its BPO services in 2010 and merged all the Indian company's back-office outsourcing functions into a single entity renamed IBM Global Process Services. The new entity offers its services in process-driven functions such as customer relationship management (CRM), administration, human resources, finance, supply chain management, and procurement. IBM Daksh clients belong to vertical industries such as telecommunications, retail, airlines, banking, insurance, healthcare, and automotive and electronics.

This was last updated in August 2012
Posted by: Margaret Rouse

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