Premium Content

Access "How CIOs are tackling IT business services creation"

Christina Torode, News Director, SearchCIO.com Published: 11 Oct 2012

This is the first installment of a three-part series on IT business services development and the business value of IT. In this first article, CIOs share their approach to creating business services and tell how these services boosted revenue and built stronger relationships with customers. When a new market opportunity presents itself or an organization has to adjust its business model to change with the times, the CIO has the best seat in the house to make things happen. The CIO and the IT department have a view of the processes across all the business units and departments at a detailed level. IT knows the technologies on which IT business services and underlying business processes are built. This insider knowledge puts CIOs in a prime position to help the business develop new internally and externally facing services. The insight that's often missing, however, is business knowledge -- how an employee in sales interacts with customers, or what information customers need to help them grow and, in turn, help your business grow. When Ed Bell joined the ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

Features

More Premium Content Accessible For Free

  • Disaster response and recovery: This is not a drill
    MI_CIO_1014.png
    E-Zine

    Disaster recovery takes many forms: natural disasters that knock out data centers, data that's lost in transit, nefarious employees who abscond with ...

  • The economics of cloud computing
    CIO_1014.png
    E-Zine

    The economics of cloud computing doesn't come with any hard-and-fast formulas, and CIOs moving some or all of their infrastructure off-premises must ...

  • Governance structures for the BYOx era
    BYOx_era.png
    E-Handbook

    As bring your own device (BYOD) becomes the norm at many organizations, the generation entering the workforce expects to do their work on any device ...