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Kotak Bank’s IT projects in 2011-12 to cover VDI, analytics

Nagesh M Joshi, Senior Associate Editor

Kotak Bank intends to invest in desktop virtualization, analytics, and mobility as part of its planned information technology (IT) projects for 2011-12.

Ms Aruna Rao, Executive

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Vice President, Kotak Bank, states business enhancement and technological innovation as the key drivers for these IT projects. “Going forward, we aim to enhance business value through IT projects and identify new processes where IT can give us a competitive edge,” observes

Last year, our IT projects included server virtualization; this year, the focus will be on desktops

Aruna Rao, Executive Vice President, Kotak Bank

Kotak Bank has a network of 1,900 branches and franchises and 630 automated teller machines in India. Till 2008, the bank had its IT systems running on outsourced data centers of various service providers. Due to business growth, the bank consolidated the data center infrastructure as part of its IT projects and now has a 20,000 sq. ft. tier-3 data center in Mumbai and an outsourced disaster recovery site elsewhere in India.

The new data center supports various businesses of the group, including insurance, brokerage, asset management, car finance, and investment banking.

Virtual desktop infrastructure (VDI) across 2,000 desktops

One of the top IT projects of Kotak Bank during 2011-12 will be deploying VDI across 2,000 desktops in Mumbai and a few branches elsewhere in the country.

“Last year, our IT projects included server virtualization; this year, the focus will be on desktops,” maintains Rao. The VDI project will primarily cover the IT set ups of the bank’s Mumbai branches. “Implementing VDI at our headquarters will allow us to closely monitor the IT project. We will also cover a few other branches depending on the bandwidth availability in those centers,” she says.

Other IT projects: Analytics and mobility

Kotak Bank’s other IT projects comprise implementing customer analytics and mobility. The bank will profile its customers by creating a master data file. These comprehensive, validated profiles will be created by mining the customer data records across the group’s retail businesses. “The customer analytics project will help us make differentiated offers to our loyal and high traction customers,” adds Rao.

Kotak Bank’sIT projects of next year also encompass porting of its loan disbursement application to mobile devices. It will cover its retail businesses for this IT project.

Lastly, the bank will also review its security policies and frameworks to comply with the latest amendments to IT Act 2000 under itsIT projects for 2011-12.