Designing a SLA document


Designing a SLA document

Anuradha Ramamirtham, Principal Correspondent and Sharon D'Souza, Reporter

Today we have with us S. Shivashankar, VP, Head IT Infrastructure & Security Operations of Reliance Communications. As part of this interview, Shiva shares his valuable advice on effectively designing a service level agreement (SLA) document with Anuradha Ramamirtham and Sharon D’Souza from  He elaborates on how a cloud SLA be drawn up differently for public and private clouds, as well as the exit clauses that have to be included as part of every SLA.

>> Download / Watch online the video interview with Shivashankar

This was first published in October 2010