An IT service catalog contains information about the deliverables, prices and processes
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related to
technology offerings within a particular organization. Sometimes referred to as an IT
service portfolio, an IT service catalog typically offers two views: a customer-facing view
that provides a list of the technology services a company offers, and a technical view that
explains what is required behind the scenes to deliver the services.
Implementing an IT service catalog become increasingly important as companies seek to achieve greater visibility in IT services and provide excellent support to their customers, both external and internal. Here, we've compiled a list of IT service catalog templates and examples from around the Web.
SOURCE: TechRepublic
OFFERING: This document, "How
to build a service catalog," provides organizations with an introduction to creating IT service
catalogs while offering outlines, templates and examples.
SOURCE: Info-Tech Research Group Inc.
OFFERING: After entering your email for membership purposes, this free IT service catalog template is
available for you to alter and modify.
SOURCE: National Information Technology Center
OFFERING: This IT service catalog
outlines all the technology services the NITC provides, including business services, Software as a
Service, hosting services, Infrastructure as a Service and professional services.
SOURCE: Purple Griffon Consultancy
OFFERING: This "generic" IT service
catalog template gives organizations an overview of what's needed to create a successful IT
service portfolio.
SOURCE: Information Technology Services, University of California Santa Cruz
OFFERING: The university's online service catalog lists the IT services it
offers. It's a great example of how to craft one at your organization.
Let us know which IT outsourcing templates work for you; email editor@searchcio.com.
This was first published in August 2012